1. If you buy your robot cleaner online, you have 24/7 access to their customer service and technical support team.
If there are problems, you can easily go to the site and report the trouble. There are times when you can talk to a real live person who will address to your needs immediately. You can also check out the FAQ portion, troubleshooting page and product manual online for some tips. It is convenient and access is easy.
If you buy from a retail store, you will have to go to the store to report any issues because the warranty is directed from them. They do not have 24/7 customer interaction services. You will have to wait for the next day before your problem is addressed.
2. You can order anytime and anywhere if you decide to buy from an online store.
It does not matter what you wear or how you look like. Nobody will see you. Just highlight the Roomba Robot cleaner of your choice (which is always available online), put it in the cart and click buy. You will have the product in a day or two but at least, you do not have to go to the store and fall in line.
If you will purchase from a retail store, of course, you need to fix up yourself before you go out in public. You have to drive yourself to the store or commute. It will be time-consuming. The best part about this though is that you can get your chosen Roomba Robot cleaner, if it is available. (If it is not available, are you willing to buy which is there in the retail store? In an online store, you can choose the model you like because it is always up for sale – unless it is already discontinued.)
3. You are given special treatment if you buy online.
You will be asked to sign up for a membership (you can opt not to, if you prefer it and do your shopping as a guest or visitor) which is a great way to receive updates about Roomba Robot cleaner products. You can avail of discounts and other great offers.
If you buy from retail stores, they will never ask you to become their priority client. They will not ask for your name nor give you discounts. They will not even attempt to tell you of special offers.
4. If you need to return the product, there is a 30-day money back guarantee, no questions asked offer.
It means that if you are not satisfied with the product, you can always return it. Just follow the return instructions stated on the online support desk.
If you want to return the cleaner that you bought from the retail store, you have to bring the product to them and it will take so much time before you can get the refund. More so if the store is not an authorized reseller. This is a proven fact. Many dissatisfied clients have complained about poor return services from retail store purchases.
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